How It Works (simple):

Check out and buy your 30-minute session.
Reserve the date & time you'd like (after checkout).
You'll get a reminder the day before and 15 minutes before your coaching
Join your live session from your Library in Banjo Mountain

Private, secure video—right within Banjo Mountain.

Money-Back Promise (for paid members):
If you don’t feel the session delivered great value, choose a free second session or a full refund. Our goal is your success.

You'll also get a recording of the session to download for future reference.

Check out the Frequently Asked Questions below!

FAQ

How do I join my session?

Complete checkout. As soon as you purchase, your coaching session appears in your Banjo Mountain Library.
Open the Coaching product in your Library. You’ll see your Join Session button, Session Agenda, any resources, and a place for your personal notes—all in one spot.
Join at your time. The Join button activates at your scheduled time. No Zoom needed—video runs right inside Banjo Mountain.
We’ll remind you. You’ll also get a confirmation (and reminder) with a direct link, and everything shows in your local time.

What should I prepare?

Add notes of what you want to work on (ideally the day before your session). Here's how:

Open the Coaching Product from your Library.
Click the Session you wish to add your notes to.
Open the Notes tab.
Add Shared Notes or personal Client Notes.
Click Save to keep your changes.

What tech do I need?

Any device with a camera & mic: computer, tablet, or smartphone.
Modern browser: Chrome, Safari, Edge, or Firefox works great. No Zoom required.
Banjo Mountain app (optional): You can view notes, dates, and tap the Join button in the app—and you can join the video session from the app as well.
In-session controls: You can adjust your camera, mic, speakers, video quality, and background during the session.

Can I reschedule?

Yes. Just contact us and we’ll handle it for you.
Because of how scheduling works in Banjo Mountain, only our coaches can reschedule sessions.

How to request a change: Email [email protected] with your name and booked time, and when you'd like to reschedule your session.
What happens next: We’ll reschedule on our end and send you a confirmation right away.
Heads-up: Please give us at least 24 hours’ notice so we can offer your spot to another student.

If you’re unsure what to do, email us—we’ll make it easy.

Will the session be recorded?

Yes—all coaching sessions are recorded.
We do this for everyone’s safety, and so you get the added value of re-watching, reviewing your technique, and saving key moments.

Where to find it: After your session, the video appears under Library → Coaching → Session Recording inside Banjo Mountain.
How long it’s available: Recordings are stored for 15 days. If you’d like to keep a copy, download it before it expires.
Privacy: Your recording is private—accessible only to you and your coach. We won’t share it externally ever.

What happens after the session?

Replay & download (15 days): Your session recording is saved automatically under Library → Coaching. Rewatch any time and download your copy within 15 days.
Chat transcript: If we used chat, you (and your coach) can download the transcript for reference.
All your materials in one place: Your Session Agenda, resources, and personal notes stay attached to the coaching session in your Library—easy to find whenever you need them.
Clear next steps: We’ll leave you with a simple practice plan and priorities to work on before your next session.
Follow-up ready: When you’re ready, book another session from the same Coaching area to keep your momentum going.

Do I need to be a paid Banjo Mountain member?

No—anyone can book a coaching session.
However, the Money-Back Promise applies to paid Banjo Mountain members only, since we’ve already built a relationship and they’re actively invested in their banjo journey with us.

Tip: If you plan to keep learning with us, becoming a member first gives you the guarantee plus full access to lessons, community, and resources.

What if I play Clawhammer or I’m not a beginner?

Clawhammer: Beginner Clawhammer coaching is coming by the end of 2025. Want first dibs? Email [email protected] and we’ll put you on the early-access list.
Intermediate (both styles): Intermediate coaching launches early 2026. Same deal—shoot us a note to get on the list.
Right now: If you’re brand-new to banjo and open to getting your fundamentals dialed, Beginner Bluegrass coaching is available today and focuses on timing, right/left-hand mechanics, and building a solid practice plan—skills that carry over to any style.

What’s the Money-Back Promise?

The Money-Back Promise applies to paid Banjo Mountain members only, since we’ve already built a relationship and they’re actively invested in their banjo journey with us.

Tip: If you plan to keep learning with us, becoming a member first gives you the guarantee plus full access to 200+ lessons, our community, and resources.

What time zone are sessions shown in?

All times are shown in your local time zone—automatically.
When you view availability or your booked session in the app or on the site, the time is already converted for you. No math needed.

Confirmations & reminders also display your local time.
Traveling? Your device’s time zone will update the display.
On our side, we set availability in our own time zone; the system handles the conversion so you always see the correct local time.

FAQ